Advocacy ensures that people’s voices are heard. It is a way of providing practical support that enables people to make informed choices, represent themselves and get the services they need. It promotes inclusion and justice. It helps to redress the power imbalance between service users and providers.
The Advocacy Service exists to support adults who have a problem they cannot resolve themselves.
This includes:
- Care assessments and appeals
- Care
- Charges
- Support to get service
- Refusal of service
- Reduction of service
- Direct Payments problems
- Problems with care packages or the agency providing care
- Support to attend meetings
How do we do this?
- By going through the above processes with you.
- Supporting you to have your voice heard and to say what you need.
- Understanding and explaining your rights to you
- Communicating with your social worker or other professionals
- Treating you with respect at all times.
We also provide with Mind: Independent Mental Health Advocacy for those on community treatment orders (CTOs) and anyone entitled to advocacy under the Mental Health Act 2007, as well as advocacy relating to treatment of mental health conditions in the community.