Contact us

Cost-of-living crisis team

The cost-of-living crisis team can help you to access support for the cost-of-living crisis. The team can provide guidance and advice on services and support across the council and wider.

You can:

  • get a fast response by sending us a message using our cost-of-living enquiry form
  • contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
  • visit us at 145 King Street in Hammersmith, between 9am and 5pm, Monday to Friday

Alternatively, you can email us at costoflivingteam@lbhf.gov.uk

Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in bottom-right corner of the screen.

Welfare benefits team

Council tenants can contact the welfare benefits team advice line direct on 020 8753 5566 or email welfare.benefit@lbhf.gov.uk

Help on GOV.UK

Help for Households campaign

Help for Households - Get government cost-of-living support

Cost-of-living factsheet

Cost-of-living support factsheet - GOV.UK

This government factsheet contains information about the following:

  • Cost-of-Living Payments to households on means tested benefits
  • Cost-of-Living Payments for pensioners
  • Disability Cost-of-Living Payments for people on disability benefits
  • Benefits uprating from April 2023
  • Pensions uprating from April 2023
  • Benefit cap levels increase from April 2023
  • National Living Wage rise
  • Energy Price Guarantee.

If you need advice on how to claim these benefits please call our cost-of-living crisis team on 0800 917 6994.

Cost-of-living guide

Our cost-of-living guide, sent out to all H&F residents, is packed with details about the help you can get – including many new, innovative sources of assistance.

Read our 'cost-of-living guide' on Yumpu.com or download it as a pdf file.

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