Contact us

Cost-of-living crisis team

The cost-of-living crisis team can help you to access support for the cost-of-living crisis. The team can provide guidance and advice on services and support across the council and wider.

You can:

  • get a fast response by sending us a message using our cost-of-living enquiry form
  • contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
  • visit us at 145 King Street in Hammersmith, between 9am and 5pm, Monday to Friday.

Alternatively, you can email us at

Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in bottom-right corner of the screen.

Welfare benefits team

Council tenants can contact the welfare benefits team advice line direct on 020 8753 5566 or email

Help on GOV.UK

Help for Households campaign

Help for Households - Get government cost-of-living support

Cost-of-living factsheet

Cost-of-living support factsheet - GOV.UK

This government factsheet contains information about the following:

  • Cost-of-Living Payments to households on means tested benefits
  • Cost-of-Living Payments for pensioners
  • Disability Cost-of-Living Payments for people on disability benefits
  • Benefits uprating from April 2023
  • Pensions uprating from April 2023
  • Benefit cap levels increase from April 2023
  • National Living Wage rise
  • Energy Price Guarantee.

If you need advice on how to claim these benefits please call our cost-of-living crisis team on 0800 917 6994.

Cost-of-living guide

Our cost-of-living guide, sent out to all H&F residents, is packed with details about the help you can get – including many new, innovative sources of assistance.

Read our 'cost-of-living guide' on or download it as a pdf file.

Easy read version

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