Contact us
Cost-of-living crisis team
The cost-of-living crisis team can help you to access support for the cost-of-living crisis. The team can provide guidance and advice on services and support across the council and wider.
You can:
- get a fast response by sending us a message using our cost-of-living enquiry form
- contact us on our free phone number 0800 917 6994. The line is open 8am to 6pm, Monday to Friday
- visit us at 145 King Street in Hammersmith, between 9am and 5pm, Monday to Friday.
Alternatively, you can email us at costoflivingteam@lbhf.gov.uk
Or use our web assistant to help you find the information you need. You can ask for help from an advisor during office hours. See the speech icon in bottom-right corner of the screen.
Welfare benefits team
Council tenants can contact the welfare benefits team advice line direct on 020 8753 5566 or email welfare.benefit@lbhf.gov.uk
Help on GOV.UK
Help for Households campaign
Help for Households - Get government cost-of-living support
Cost-of-living factsheet
Cost-of-living support factsheet - GOV.UK
This government factsheet contains information about the following:
- Cost-of-Living Payments to households on means tested benefits
- Cost-of-Living Payments for pensioners
- Disability Cost-of-Living Payments for people on disability benefits
- Benefits uprating from April 2023
- Pensions uprating from April 2023
- Benefit cap levels increase from April 2023
- National Living Wage rise
- Energy Price Guarantee.
If you need advice on how to claim these benefits please call our cost-of-living crisis team on 0800 917 6994.
Cost-of-living guide
Our cost-of-living guide, sent out to all H&F residents, is packed with details about the help you can get – including many new, innovative sources of assistance.
Read our 'cost-of-living guide' on Yumpu.com or download it as a pdf file.
Easy read version
Read our 'cost-of-living guide – easy read version' on Yumpu.com or download it as a pdf file.